Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, request a return from your Customer Account or Contact us directly. We'll be happy to assist you with any questions or concerns. Please note that returns will need to be sent to the following address: Spuistraat 43, The Hague, 2511 BC, The Netherlands.

If your return is accepted, ship the item(s) to our address with your delivery company of choice or ask us to help you create a return label. Return shipping costs are at your expense unless the item is defective or incorrect. Items sent back to us without first requesting a return will not be accepted. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit.

You can always Contact us with any return related question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned; used or worn, without tags, without its original packaging, custom products (such as special orders or personalized items). We also do not accept returns on sale items or gift cards.

Exchanges
The fastest way to receive your exchange item(s) is to return the item(s) you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For returns made under the EU 14-day right of withdrawal, return shipping costs are at your expense unless the item is defective or incorrect. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit.

Please note that if the value of the goods has been reduced due to handling beyond what is necessary to establish their nature, characteristics, and functioning, we reserve the right to deduct that loss in value from your refund.

Refund timeline
If approved, you'll be automatically refunded on your original payment method within 14 days of us receiving your returned item (or proof that it was sent). Please remember it can take additional time for your bank or credit card company to process and post the refund.